This session will provide an introduction, support tips and procedures for the RemedyForce IT Service Management Program.

This workshop is for SFS Only!

Remedyforce manages LACOE's Help Desk ticketing system. Attendees will work on tools and techniques that will aid in supporting BEST Help Desk tickets that are assigned to representatives.

PLEASE NOTE:  Registration is required in order to participate in this workshop. Only registered attendees for this workshop will receive a Remedyforce Enterprise account.

BEST SFS Staff Only